Terms & Conditions

Terms & Conditions

It’s a pleasure to welcome you to our website.

Please read these Terms & Conditions (“Terms”, “Terms of Service”) carefully before using the www.kon2re.com website (the “Service”, “Website”, “Site”) operated by Kon2re, obrt za izradu, dizajn, trgovinu i usluge (“us”, “we”, or “our”, “Kon2re”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to these Terms. If you disagree with any part of the Terms then you may not access the Service.

Please note that KON2RE does not guarantee that all products presented on the Website are available for purchase. KON2RE reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. KON2RE reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Each purchase is subject to the Terms and Conditions in the version applicable at the date of submitting the order. Please inform yourself about the applying version of Terms and Conditions before submitting your order. Please note that the terms and conditions valid for your order is always the terms and conditions that you have read and accepted before you have placed your order and not a later version.

The language of the Terms and Conditions is English.

About Us

The following Terms & Conditions of Sale concern the offer and sale of products on the Website www.kon2re.com, owned and maintained by:
Kon2re, obrt za izradu, dizajn, trgovinu i usluge
Trg Žarka Dolinara 18, 48000 Koprivnica, Croatia
Owner Melina Marelja (OIB: 82811782869)

Accessing Our Site

Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our Site.
You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.

Copyright permission notice

Copyright in the documents provided in this site (including, without limitation, the trademarks of KON2RE, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to KON2RE and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from KON2RE. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. All texts and images are copyright of Kon2re, unless otherwise stated.

Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.

For press inquiries, please use our contact page.


KON2RE’s trademarks include but are not limited to the KON2RE name and logo. Please note that your use of this Website does not grant you any rights to use our trademarks.

Reliance on Information Posted

This Website aims to be as accurate as possible, however commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials (including without limitation warranties of merchantability and fitness for purpose) by any visitor to our Site, or by anyone who may be informed of any of its contents. In addition, we do not represent or warrant that the information accessible via this Website is accurate, complete or current. Please note that if you do attempt any projects or ideas contained within the Website, you are expected to exercise due care and attention.
Please note that when you decide to purchase goods and/or services from third parties featured on this Website, the resulting legal contract is between you and that third party and not Kon2re. Accordingly, you should carefully review their customer terms, any email confirmations of your order from them and the applicable details on their product pages in relation to the order.

Product safety and quality are of the utmost importance to us. However, if you do decide to purchase goods and/or services from third parties following recommendation on our Website, Kon2re cannot be held responsible for any safety or quality issues arising as a result of your purchase.

Limitation of Liability

The material displayed free of charge on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.  Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
1. loss of income or revenue;
2. loss of business;
3. loss of profits or contracts;
4. loss of anticipated savings;
5. loss of data;
6. loss of goodwill;
7. wasted management or office time; and
8. for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Viruses, Hacking and Other Offences

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Pricing & Payment

  1. Placing Order

By using the Website and/or placing an order on the Website by e-mail you confirm that you have read these Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. An order can only be placed if you have previously confirmed that you accept these Terms and Conditions. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

  1. Order Confirmation

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

  1. Acceptance and shipping confirmation

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these Terms and Conditions.

The shipping confirmation is our acceptance of your order.

Since all our products are made to order and handmade please note that all products presented on the Website are not in stock at the time of your order.

If a material of the product is unavailable, we will contact you shortly, by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.

  1. Description and Colors of products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Web site are correct at the time when the relevant information was entered onto the system.

Please note that all our products are handmade so sometimes they can vary in appearance. This is the nature of handmade items and we feel this adds to their character and is not to be considered a flaw. Although we aim to keep the Web site as up to date as possible, the information, including Product Descriptions, appearing on this Web site at a particular time may not always reflect the position at the exact moment you place an order.

Also KON2RE’s goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. KON2RE cannot be held responsible for any such discrepancy.

  1. Prices

Kon2re, obrt za izradu, dizajn, trgovinu i usluge is not in the VAT system, so in accordance with Article 90.st.1 of the VAT act, the prices and delivery costs shown on the Website does not include VAT.

The prices and delivery costs shown on the Website may vary from time to time and KON2RE is not bound by the price until KON2RE has accepted the order by sending the shipping confirmation to you.

All prices are shown in European currency – Euro (EUR).

The prices may also vary between the physical store and the Website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order.

If we are unable to contact you, your order will be cancelled. KON2RE always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order, we will refund you the amount of the purchase. The refund is made using the same payment method you used at the purchase. Please also note that KON2RE may cancel the order even if it has been accepted by KON2RE under the condition that you realize or should have realized that the price information was incorrect.

The delivery costs will be sent to you in the shipping confirmation mail.

  1. Personalized items

Personalized products cannot be returned or refunded. Once the order has been sent by the customer and confirmed by KON2RE, the customer will be informed via an order confirmation email.

Once the order is processed and accepted, the customer will receive a shipping confirmation email. Personalized items may be delivered in a time slot indicated on the site which may be longer than regular delivery slots.

Because of the clearly personalized nature of personalized products and the fact that they are produced specifically for the customer, they cannot be returned, refunded or exchanged. Similar, the customer does not have the right to cancel the order.

  1. Payments

Once the order has been sent by the customer and confirmed by KON2RE, the customer will be informed about payment via an order confirmation email.

The following payments are accepted: we currently accept only payment via Direct Bank transfer and PayPal.

The deadline for transferring funds to our account depends on the transfer time of your bank’s funds, which may take from 0 to 3 days. Once the payment is received, we will begin the process of manufacturing.

Manufacturing takes from 7-10 days, however during holiday season it can take up to 15 days. Customers will be advised on expected manufacturing and dispatch deadlines and also will be provided with shipment tracking number once it is shipped.


  1. Gift Cards
    When placing an order using a gift card as payment, please state the gift card number and name on the gift card in the inquiry form. Gift cards can only be purchased online and are valid one year from the date when they were purchased.
  1. Delivery

Shipping methods
We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 14 business days since all items are made to order and handmade, but we aim to  get our products to you as soon as possible.

The delivery times do not take into account possible delays caused by payment authorization and/or on the part of the shipping company. If KON2RE fails to deliver within 30 days, you have the right to cancel the purchase.
Your order will be delivered by your country post office to the shipping address you have indicated.

Contests, Sweepstakes & Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.


If you wish to cancel an order, you may do so by contacting us immediately. If the order has already been dispatched at the time of your cancellation request, we ask that you return the goods to us once they have been delivered, at your own cost using a traceable method at your own discretion. We cannot be responsible for any items sent back to us that do not arrive.

Refusal Of Transaction

We reserve the right to withdraw any products from this Web site at any time and/or remove or edit any materials or content on this Web site. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Web site whether or not that product has been sold; removing or editing any materials or content on the Web site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Links To Other Web sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Kon2re, obrt za izradu, dizajn, trgovinu i usluge.

Kon2re, obrt za izradu, dizajn, trgovinu i usluge has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Kon2re, obrt za izradu, dizajn, trgovinu i usluge, shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Governing Law

These Terms and Conditions are governed by the laws of Croatia without regard to its conflict of law provisions (excluding the United Nations Convention on Contracts for the International Sale of Goods – CISG). The place of jurisdiction for any disputes arising from or pertaining to these Terms and Conditions is Zagreb.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.


KON2RE uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. KON2RE online shop secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

Resale policy

You may purchase products on www.kon2re.com for personal use only and not for resale. By placing an order on www.kon2re.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

Privacy policy

Please see KON2RE’s separate Privacy Policy.


The latest update of the Terms and Conditions of KON2RE was made in October, 2019.

These terms and conditions apply to orders placed on kon2re.com only.

If you have any questions about these Terms and conditions, please contact us here or via mail [email protected].