Delivery & Shipping
Since all our products are MADE TO ORDER and HANDMADE it will take a maximum of 7-10 days to make and 10-12 days to ship. If you need an item by a specific date, please make a note in your order form.
Orders going to Croatian addresses are usually delivered within 1-2 days, but international orders can take up to 5-10 days to be delivered.
Delivery time for Europe is within 3-10 working days and within 5-35 working days for the rest of the world after sending (Saturdays, Sundays and holidays excluded).
Domestic shipping is free of charge (Croatia)!
Shipping costs are as follows:
* 1 EUR is approximately 7.5 HRK
What delivery options do I have?
At the moment we provide delivery by Croatian National Post or GLS depending on size and weight, at our discretion.
Where does KON2RE deliver?
We are happy to inform you that we deliver WORLDWIDE. Items ordered in Croatia can only be delivered to persons 18 years or older, with an address in Croatia. Shipping is charged at cost, as it appears on your order.
You will be required to sign for your package, so please make sure someone will be in to receive it. Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us. We CANNOT control any delays caused by customs.
If the courier service is unable to deliver the package to your chosen delivery location it will automatically be returned to KON2RE.
Correct Delivery Information
Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately, we cannot be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.
How can I track my parcel?
As soon as we start preparing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. There is a possibility of short delays, but it does not depend on us. Re-sending of the same shipments are additionally charged.
Duties & Taxes
Please note that if your order is being shipped outside of CROATIA or the EU, you are subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.